Refund policy


Last updated: 2 October 2026

For purchases made on visionofsuper.com, you may request:

  • a Commercial Return, subject to the conditions set out below;

  • a Commercial Exchange, subject to product availability;

  • the Statutory Right of Withdrawal, where applicable by law.

The applicable procedures and conditions differ depending on the type of request.

1. COMMERCIAL RETURN

Vision of Super offers the possibility of making a commercial return within 14 days from delivery of the Product.

The commercial return is an additional service offered by Vision of Super and does not limit or affect the statutory right of withdrawal or the rights arising from the legal guarantee of conformity.

How to request a return

You can request a return directly from your personal account by completing the Return Request Form available in your account.

The return request must be submitted within 14 days from delivery. You must then follow the instructions provided during the return procedure.

The shipping costs for returning the Product as part of a commercial return are borne by the Customer, unless otherwise stated.

Conditions for commercial returns

To be accepted, Products must:

  • be unworn and unwashed;

  • be intact and free from any signs of use or wear;

  • be free from stains, odors, damage or alterations;

  • be returned with their original tags, labels and accessories, where applicable;

  • be in a condition suitable for resale.

All commercial returns are subject to a quality control check.

If the returned Product does not meet the above conditions, the commercial return may be rejected and no refund will be issued. In such case, the Product will be sent back to the Customer at the return address provided, and any reshipping costs will be borne by the Customer.

These conditions apply exclusively to the commercial return service and do not limit the statutory right of withdrawal or the rights arising from the legal guarantee of conformity.

2. COMMERCIAL EXCHANGE

Vision of Super offers the possibility of making a completely free commercial exchange within 14 days from delivery, subject to availability of the requested Product.

You may request an exchange for:

  • a different size of the same Product;

  • a different colour of the same Product;

  • a different Product.

How to request an exchange

You can request an exchange directly from your personal account by completing the Return Request Form available in your account.

The commercial exchange is completely free of charge for the Customer. The costs of collecting the Product to be exchanged and shipping the replacement Product are fully borne by the Seller.

The Product returned for exchange will be subject to the same quality control applicable to commercial returns.

If the requested exchange is for a higher-priced Product, the Customer must pay the price difference before the new Product is shipped.

If the exchange is for a lower-priced Product, the Customer may choose between:

  • receiving the difference as credit to be used on the Site; or

  • receiving a refund of the difference using the same payment method used for the original purchase.

Exchanges are subject to Product availability. If the requested Product is not available, the Customer may choose another available Product or request a refund, in accordance with the applicable procedure.

3. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, log in to your personal account and, in the orders section, select “REQUEST RETURN” next to the item you wish to return.

Through the online procedure, you can request:

  • a return for a refund;

  • an exchange of the Product.

In the case of an exchange, you can indicate in the notes of your request the size and/or colour you would like as a replacement.

Once the request has been submitted, please wait for the return to be authorised before shipping the Product.

Once the return has been authorised, the Product must be shipped to the following address:

Vision of Super c/o Two Brothers Srl
Strada Statale 100 km 18 C/o Il Baricentro
70010 Casamassima (BA)
Italy

To complete the procedure correctly, please follow the instructions provided in the return request.

4. DEFECTIVE OR NON-CONFORMING PRODUCTS

If a Product is defective or does not conform to the sales contract, the legal guarantee of conformity applies.

In such cases, you can submit a request through the Return Request Form, indicating your order number, the issue encountered and any relevant information or documentation.

The remedies provided by law, including, where applicable, return, repair, replacement, price reduction or termination of the contract, will be handled in accordance with applicable law and without costs to the Consumer where required by law.

5. EXCLUSIONS

The right of withdrawal does not apply in the cases expressly excluded by applicable law.

These may include, by way of example, Products made to the Customer's specifications or clearly personalised Products, and sealed Products that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery, in the cases and under the conditions provided by law.

6. STATUTORY RIGHT OF WITHDRAWAL

If you have made a purchase as a Consumer, you have the right to withdraw from the contract without providing any reason within 14 days from the date on which you, or a third party designated by you other than the carrier, acquired physical possession of the Product.

To exercise your right of withdrawal, you must communicate your decision within the 14-day period by means of an explicit statement or by using the standard withdrawal form available on the Site. Use of the form is not mandatory, provided that your decision to withdraw is clearly communicated.

After communicating your withdrawal, you must return the Products without undue delay and, in any event, within 14 days from the date on which you communicated your decision to withdraw.

The Products must be returned in a condition that allows the Seller to verify their nature, characteristics and functioning. The Consumer is responsible for any decrease in the value of the Products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

The Seller recommends returning Products unused, unwashed and complete with their original tags, labels and accessories, where applicable.

All returned Products may be inspected upon receipt. Any decrease in value will be assessed in accordance with applicable law.

The direct costs of returning the Products are borne by the Consumer, unless otherwise provided by applicable law.

Where required by law, the refund will include the amounts paid for the returned Products and the cost of the standard delivery option originally selected. Any additional costs resulting from the Customer choosing a more expensive delivery option will not be refunded.

The refund will be made without undue delay and, in any event, within 14 days from the date on which the Seller was informed of the Consumer's decision to withdraw. However, the Seller may withhold the refund until the Products have been received or until the Consumer has provided evidence that the Products have been sent back, whichever occurs first.

The refund will be made using the same payment method used for the original transaction, unless otherwise agreed with the Consumer and provided that this does not result in any additional costs for the Consumer.

The statutory right of withdrawal does not affect the Consumer's rights arising from the legal guarantee of conformity.

7. CONTACTS

For any questions regarding returns, exchanges or the statutory right of withdrawal, you can use the Contact Form available on the Site.

For further information, please refer to the Terms and Conditions of Sale and the Legal Guarantee of Conformity.