How long will it be before I get a refund?
Once we receive your items, our returns department will inspect and restock the merchandise. Once our returns department has carried out this operation, we will proceed to generate the refund due. As regards 'cash on delivery' payments, the customer will have to provide us with his details (iban and name of the account holder) and the refund will be issued by our accounting office. This process typically takes 5-7 business days. When returning your products, please remember to include the original invoice, otherwise the refund may be delayed.
Can I track my item?
Yes. A shipping confirmation email will be sent to you as soon as your order has been processed. This email will also contain your tracking number.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
Who pays for return postage?
If you are returning an item (wrong size, item not corresponding to expectations, etc.) we will refund the total cost of the order minus the €10 shipping cost. If you need to return a faulty item for a refund, we will refund both the return delivery charge and the cost of the item.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
What payment methods do you accept?
The payments we accept are: Amex, Apple Pay, Google Pay, Mastercard, Shopify Pay, Visa. Furthermore we also accept PayPal, Satispay, Klarna and cash on delivery (only for orders in Italy).
Can I get a refund or an exchange?
VoS does not manage exchanges of goods but only returns. Once the customer has made the return and obtained a refund, he can proceed to make a new purchase, if he/she/they wishes.
Can I return more than one order in the same parcel?
Yes, it is possible to return more than one item within the same return process.